Terms & Conditions

01

Acceptance of terms

By accessing and using this website, or by placing an order, you agree to be bound by these Terms and Conditions.

02

Products and prices

All prices are in euros (€) and include VAT at the rate applicable in Portugal.

  • Product images are for illustrative purposes only
  • Bruta reserves the right to change prices without prior notice
  • Products are subject to stock availability

03

Order process

Order confirmation is sent by email after successful payment. Bruta reserves the right to refuse or cancel orders.

04

Payment

We accept the following payment methods:

  • Credit / debit card (Visa, Mastercard)
  • Multibanco
  • MB Way

05

Intellectual property

All content on this website — including brand, images, design and text — is the exclusive property of Bruta / Rita Lima and is protected by copyright.

06

Limitation of liability

Bruta is not responsible for indirect damages, data loss or service interruptions beyond its control.

07

Applicable law

These terms are governed by Portuguese law. Disputes will be resolved in the competent courts of Portugal.

08

Contact

For questions related to these terms, contact us at bruta.streetwear@gmail.com or via Instagram @brutapt.

Last updated: May 2026

Delivery times

After processing:

  • Mainland Portugal — 5 to 7 business days
  • Islands (Azores and Madeira) — 7 to 10 business days

Shipping costs

  • Mainland Portugal — free above €90; €4.90 below
  • Islands (Azores and Madeira) — €5.90

Carriers

We work with CTT, DPD, Correos Express and DHL. You'll receive an email with the tracking number once your order is dispatched.

Delays and lost parcels

In case of abnormal delay or non-delivery, contact us at bruta.streetwear@gmail.com with your order number. We investigate and reply within 48 hours.

Last updated: May 2026

Returns policy

You have 14 days from receipt to return or exchange any item. Items must be in perfect condition, with original tags and no signs of use.

How to initiate a return

  • Email bruta.streetwear@gmail.com with your order number and reason
  • Wait for confirmation and shipping instructions (reply within 48h)
  • Send the item in its original or equivalent packaging

Refunds

After receiving and verifying the returned item, the refund is processed within 3–5 business days to the original payment method.

  • Credit/debit card/Multibanco — 3 to 5 business days

Non-returnable items

  • Items showing signs of use, washing or without tags
  • Personalised or made-to-order items

Exchanges

To exchange for a different size or item, initiate a return and place a new order. This is the fastest way to ensure availability.

Last updated: May 2026